Last Updated: July 3, 2025
At Mordien Al-Baie (the "Application"), operated by [Your Company Name] ("we," "us," or "our"), we aim to ensure a fair and transparent process for returns and refunds for transactions facilitated through our platform. This Return Policy outlines the conditions under which buyers may return products purchased from sellers via the Application. As a platform connecting suppliers and sellers, we facilitate returns but are not directly responsible for the products or their fulfillment. Please read this policy carefully before making a purchase.
This Return Policy applies to all transactions conducted through the Mordien Al-Baie Application between buyers and sellers. Each seller may have additional terms specific to their products, which will be displayed on their product listings. In case of conflict, this Return Policy prevails unless the seller’s terms offer greater consumer protection as required by Egyptian law.
Buyers may request a return under the following conditions:
Non-Delivery: The product was not delivered within the estimated delivery timeframe specified by the seller.
Defective or Damaged Products: The product is faulty, damaged, or does not function as described in the listing.
Incorrect Item: The product received is significantly different from what was ordered.
Non-Conformity: The product does not match the description, specifications, or images provided in the listing.
Change of Mind: Returns for change of mind are subject to the seller’s discretion and must be explicitly stated in the seller’s terms. Perishable goods, custom-made items, or personal care products are generally non-returnable unless defective.
Returns must be requested within 7 days of receiving the product, as required by Egyptian Consumer Protection Law No. 181 of 2018, unless otherwise specified by the seller.
To initiate a return, follow these steps:
Contact the Seller: Reach out to the seller through the Application’s messaging system to explain the reason for the return and provide evidence (e.g., photos of the product or packaging).
Submit a Return Request: Log in to your Mordien Al-Baie account, navigate to your order history, and submit a return request for the relevant order.
Seller Review: The seller will review your request within 3 business days. If approved, the seller will provide instructions for returning the product.
Return Shipping: Unless the return is due to the seller’s error (e.g., defective or incorrect item), the buyer is responsible for return shipping costs. The product must be returned in its original condition, with all packaging and accessories.
Inspection: Upon receiving the returned product, the seller will inspect it to confirm eligibility for a refund or replacement.
If the seller does not respond or unreasonably denies a valid return request, contact us at support@al-biaa.com for assistance.
Eligibility: Refunds are issued if the return is approved and the product meets the eligibility criteria. Refunds cover the purchase price of the product, excluding any shipping fees unless the return is due to the seller’s error.
Processing Time: Refunds will be processed within 7 business days of the seller receiving the returned product. Refunds will be issued to the original payment method or as agreed with the seller.
Non-Refundable Items: Items marked as non-returnable in the listing (e.g., perishable goods, custom orders) are not eligible for refunds unless defective or non-conforming.
If you and the seller cannot resolve a return or refund issue, you may escalate the matter to us by contacting support@al-biaa.com. We will review the case and attempt to mediate a fair resolution, but we are not liable for the outcome of transactions. Buyers may also seek recourse through Egypt’s Consumer Protection Agency or relevant legal channels.
Sellers on Mordien Al-Baie are required to:
Clearly state their return and refund terms in product listings.
Respond promptly to return requests and comply with this Return Policy and Egyptian consumer protection laws.
Ensure products are accurately described to minimize returns.
Buyers are responsible for:
Reviewing the seller’s terms and product descriptions before purchasing.
Providing accurate delivery information to avoid non-delivery issues.
Returning products in their original condition, unused (unless defective), and with all original packaging.
Third-Party Transactions: As a platform, Mordien Al-Baie facilitates transactions but is not responsible for the quality, condition, or delivery of products. Returns and refunds are primarily handled by sellers.
Abuse of Policy: We reserve the right to suspend or terminate accounts that abuse the return process, such as submitting fraudulent return requests.
Force Majeure: Returns or refunds may be delayed due to circumstances beyond our or the seller’s control, such as natural disasters or government restrictions.
This Return Policy complies with Egyptian Consumer Protection Law No. 181 of 2018, which grants consumers the right to return products within 7 days for valid reasons (e.g., defects, non-conformity). We ensure that all sellers adhere to these legal requirements.
We may update this Return Policy to reflect changes in our practices or legal requirements. Updates will be posted within the Application, and the "Last Updated" date will be revised. Continued use of the Service after changes constitutes your acceptance of the revised Return Policy.
For questions, concerns, or assistance with returns, please contact us at:
Email: support@al-biaa.com
Address: Cairo, Egypt
Phone: +201094077085
The English version of this Return Policy is the authoritative version. Any translations are provided for convenience only, and in case of any conflict, the English version prevails.
Thank you for shopping with Mordien Al-Baie. We strive to ensure a smooth and fair experience for all users.
