Last Updated: July 3, 2025
At Mordien Al-Baie (the "Application"), operated by [Your Company Name] ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services (collectively, the "Service"). By using the Application, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
We collect the following types of information:
Account Information: When you register, we collect details such as your name, email address, phone number, and business-related information (e.g., supplier or seller details).
Transaction Information: Information related to your transactions, such as product listings, order details, and payment information (processed through third-party providers).
User Content: Content you submit, such as product descriptions, reviews, or messages exchanged with other users.
Communications: Information you provide when contacting us, such as support requests or feedback.
Usage Data: Details about your interaction with the Application, including pages visited, features used, and time spent on the Service.
Device Information: Information about your device, such as IP address, device type, operating system, and browser type.
Location Data: With your consent, we may collect approximate location data to enhance features like local supplier recommendations.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your device settings.
Payment Processors: We receive limited information from third-party payment providers to process transactions.
Analytics Providers: We work with third-party analytics services to understand how users interact with the Application.
We use your information to:
Provide and improve the Service, including facilitating supplier-seller transactions and personalizing your experience.
Process payments and fulfill orders through third-party providers.
Communicate with you, including responding to inquiries and sending transactional or promotional messages (with your consent).
Analyze usage to enhance functionality, security, and performance.
Comply with legal obligations under Egyptian law, including data protection regulations.
Prevent fraud, enforce our Terms and Conditions, and protect the rights of users and third parties.
We do not sell your personal information. We may share your information in the following cases:
With Service Providers: We share information with trusted third parties (e.g., payment processors, hosting providers, or analytics services) to perform functions on our behalf. These providers are contractually obligated to protect your data.
Between Users: Information you provide in public areas (e.g., product listings, reviews) may be visible to other users.
For Legal Purposes: We may disclose information to comply with applicable laws, regulations, or legal processes (e.g., court orders) in Egypt or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you where required.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Egyptian law. For example:
Account data is retained while your account is active and for a reasonable period after account deletion to comply with legal obligations.
Transaction data is retained as required for tax and accounting purposes. When no longer needed, we securely delete or anonymize your information.
Under Egyptian Law No. 151 of 2020 on Personal Data Protection, you have rights regarding your personal information, including:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements.
Objection: Object to certain uses of your data, such as direct marketing.
Restriction: Request restriction of data processing in specific cases. To exercise these rights, contact us at support@al-biaa.com. We will respond within the timeframes required by law, typically 30 days.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Your information may be processed or stored in countries outside Egypt, such as through cloud service providers. We ensure that any international transfers comply with Egyptian data protection laws and include appropriate safeguards, such as contractual agreements with third parties.
The Application may include links to third-party websites or services (e.g., payment gateways). These third parties have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing information.
We use cookies to enhance your experience. You can disable cookies through your device or browser settings, but this may affect the functionality of the Application. For more details, contact us at support@al-biaa.com.
The Application is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it. If you believe a child under 13 has provided us with information, please contact us.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted within the Application, and the "Last Updated" date will be revised. Continued use of the Service after changes constitutes your acceptance of the revised Privacy Policy.
For questions, concerns, or to exercise your data protection rights, please contact us at:
Email: support@al-biaa.com
Address: Cairo, Egypt
Phone: +201094077085
The English version of this Privacy Policy is the authoritative version. Any translations are provided for convenience only, and in case of any conflict, the English version prevails.
Thank you for trusting Mordien Al-Baie with your information. We are committed to protecting your privacy.
